Level 1 Help Desk Support Technician | Brisbane CBD Fringe | BACKGROUND Experience in HOSPITALITY is a MUST!
Searching for level 1 Support professionals experienced with custom build software application support, and a background in Hospitality!!
We are searching for smart switched-on Helpdesk/Desktop IT Support Professionals to join one of our private clients that’s growing, and are well known in their industry.
They’ve won more tenders/contract deals recently, and for this reason are in a need for another IT professional, that’s passionate about providing outstanding customer service – above and beyond just closing the ticket!!
If you have had a background working in hospitality prior to starting your IT career, then this is the role for you!!
PLEASE NOTE: this role is NOT for candidates without an IT background and therefore looking to get into the IT industry. We are targeting candidates that DO HAVE experience working in IT industry as a helpdesk/desktop support professional, but have also worked within the hospitality industry prior to starting their careers in IT.
A primary focus of this role is providing remote support for our client's software suite installed at customer sites. Hence your experience in software/application support and/or supporting In-House (Custom Build) Bespoke Software experience would be highly regarded.
On-site training will be provided on their software suite.
The candidate also needs to have demonstrated skills and understanding of technical networking concepts and Microsoft Operating/Server Systems.
You will be primarily responsible for answering and logging inbound Client calls, and providing a high level of service in resolving any Client queries or issues. Hence having strong verbal communication skills is a must!
You will also be involved with escalating Client queries, software suggestions as well as identified (or suspected) software defects to 2nd or 3rd level support resources, as appropriate.
The following skills and experience are required to be considered for this position:
GRAB this opportunity while it last! Your expertise will make a direct impact to the business.
PLEASE NOTE: As part of the application process, we request you to please ensure you have attached your resume as well as your cover letter outlining your suitability for this position, including your experience in HOSPITALITY.
So if the above sounds like what you are looking for, then don’t hold back, contact us now, APPLY, and find out more…
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