We are searching for smart switched-on technology enthusiast who thrives on providing outstanding customer service experience with software application support.
We are searching for smart switched-on Helpdesk/Desktop IT Support Professionals that have experience in software/application support and/or supporting In-House (Custom Build) Bespoke Software.
You have an opportunity to join one of our private clients that’s growing, and are well known in their industry. They’ve won more tenders/contract deals recently, and for this reason are in a need for another IT professional, that’s passionate about providing outstanding customer service – above and beyond just closing the ticket!!
A primary focus of this role is providing remote support for our client's software suite installed at customer sites (On-site training will be provided on their software suite).
You will be primarily responsible for answering and logging inbound Client calls, and providing a high level of service in resolving any Client queries or issues.
You will also be involved with escalating Client queries, software suggestions as well as identified (or suspected) software defects to 2nd or 3rd level support resources, as appropriate.
Based on the above, you need to have strong verbal communication skills!
The candidate also needs to have demonstrated skills and understanding of technical networking concepts and Microsoft Operating/Server Systems.
The following skills and experience are required to be considered for this position:
GRAB this opportunity while it last! Your expertise will make a direct impact to the business.
PLEASE NOTE: As part of the application process, we request you to please ensure you have attached your resume as well as your cover letter outlining your suitability for this position.
So if the above sounds like what you are looking for, then don’t hold back, contact us now, APPLY, and find out more…
Mohsheen Malek, Utsav Patel and Praneil Raniga
Recruit and Deliver Pty Ltd | www.recruitanddeliver.com
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