• Home
    • About Us
    • "Work - Life" - R&D Blog
  • Need Staff
    • Need Staff - The Evolution Offering
    • Need Staff - Traditional Recruitment Offering
    • Register Your Vacancy
  • Job Seekers
    • Register Your Resume
  • Contact Us
  • Positions Currently Recruiting For
    • Positions Previously Recruited For
    • Candidate Registration Form - Upcoming IT Security Roles
Recruit and Deliver
  • Home
    • About Us
    • "Work - Life" - R&D Blog
  • Need Staff
    • Need Staff - The Evolution Offering
    • Need Staff - Traditional Recruitment Offering
    • Register Your Vacancy
  • Job Seekers
    • Register Your Resume
  • Contact Us
  • Positions Currently Recruiting For
    • Positions Previously Recruited For
    • Candidate Registration Form - Upcoming IT Security Roles

Level 1 Software Support Technician | Custom Build Software Product/ Application

4/9/2018

 
Attractive $$$ | Working within the HOSPITALITY Industry!
Thrive!
Be Challenged!
Grow! 


Great team & work environment. Custom-Build Software product/application Support. Never be bored!

  • Permanent Position | Located Brisbane CBD Fringe
  • National Private Organisation|Experiencing huge growth
  • $50,000 - $55,000 per annum plus Super, negotiable based on experience.
  • Previous experience required in supporting In-House (Custom Build) Software Products/Applications

Do you feel AWESOME when you help and solve issues for your customers?
Are you interested to join a smart, dynamic team that LOVES the IT industry, enjoy working together and catching up for regular Team Lunches and Social Events?
Want to join an organisation that caters for professional growth for their staff?

If the above sounds interesting…READ ON!!


We are looking for a Technology Enthusiast who thrives on providing outstanding customer service, and has experience with supporting In-House (Custom Build) Software Products/Applications.

This is an opportunity to join a national private organisation (a software product house) that’s growing from strength to strength and has made a positive footprint in their industry. They are a Software Product House working within the HOSPITALITY Industry!

The primary focus of this role is providing remote support for our client's software suite installed at customer sites. On-site training will be provided on their software suite.

Given the nature of the role, you will be responsible for answering and logging inbound Client calls in a ticketing system, and in doing so providing a high level of service in resolving any Client queries or issues. Unresolved Client queries, software suggestions, as well as identified (or suspected) software defects will need to be escalated to 2nd or 3rd level support resources, as appropriate.

The candidate also needs to have demonstrated skills and understanding of technical networking concepts and Microsoft Operating/Server Systems.
​

If you have had a background in hospitality (IT or Non-IT) and/or POS (Point-of-Sale) systems experience, that is a bonus.

The following skills and experience are required to be considered for this position:
  • +2 years’ commercial experience in a Level 1 IT support role.
  • Experience providing remote support to customers
  • Demonstrated +1 years’ experience in supporting In-House (Custom Build) Software Products/Applications.
  • Demonstrated knowledge of Microsoft desktop and server operating systems.
  • Sound ability to quickly identify and diagnose low level proprietary application, web, computer or network errors and resolve these logically in a short time frame.
  • Good knowledge of networking concepts such as firewalls, routing, file permissions, file and printer sharing.
  • Excellent written and verbal communication skills.
  • Great telephone manner.
  • Excellent customer service skills.
  • If you have had a background in hospitality and/or POS (Point of Sale) Systems experience, that is a bonus.
  • If you have experience with SQL Scripting – that is also desirable

GRAB this opportunity while it last! 

PLEASE NOTE: As part of the application process, we request you to please ensure you have attached your resume as well as your cover letter outlining your suitability for this position.
​

So if the above sounds like what you are looking for, then don’t hold back, contact us now, APPLY, and find out more…
APPLY

Comments are closed.
    Currently Available Positions

    Recruit
    ​&
    Deliver

    We are a Brisbane based search and recruitment company specialising in IT (Information Technology) technical, management, digital and sales roles, focusing on both contract and permanent recruitment solutions.

    Call Us Today 
    (07) 3040 9786


    Categories

    All
    Analyst Programmer
    Angular
    Angular2+
    Application Support
    Assembling Computers
    BDM
    Building Computers
    Business Development
    CSS
    Custom Build Application Support
    Desktop Support
    Digital Marketing
    Field Technician
    Front End Developer
    Greenfield
    Helpdesk
    Help Desk
    HTML
    JavaScript
    JQuery
    Manager
    Manual Tester
    Network
    Onsite Support
    Photoshop
    QA
    Sales
    Single Page Application
    Software Application Support
    SPA
    Support Technician
    Tester
    UI
    UX
    VB.NET Developer
    Web Developer

Picture
© 2018 Recruit and Deliver Pty Ltd
Follow us on:
Call Us Today (07) 3040 9786
Building 8, Brisbane Technology Park | 107 Miles Platting Road, Eight Mile Plains | Brisbane, Queensland 4113
​>Need Staff   |   >Job Seekers   |  >Contact Us      >Register Resume  | >Positions Currently Recruiting For
Site Terms  |  Privacy Policy
We are a
​REGISTERED LABOUR HIRE PROVIDER
  • Home
    • About Us
    • "Work - Life" - R&D Blog
  • Need Staff
    • Need Staff - The Evolution Offering
    • Need Staff - Traditional Recruitment Offering
    • Register Your Vacancy
  • Job Seekers
    • Register Your Resume
  • Contact Us
  • Positions Currently Recruiting For
    • Positions Previously Recruited For
    • Candidate Registration Form - Upcoming IT Security Roles