Great team & work environment. Custom-Build Software product/application Support. Never be bored!
Do you feel AWESOME when you help and solve issues for your customers?
Are you interested to join a smart, dynamic team that LOVES the IT industry, enjoy working together and catching up for regular Team Lunches and Social Events?
Want to join an organisation that caters for professional growth for their staff?
If the above sounds interesting…READ ON!!
We are looking for a Technology Enthusiast who thrives on providing outstanding customer service, and has experience with supporting In-House (Custom Build) Software Products/Applications.
This is an opportunity to join a national private organisation (a software product house) that’s growing from strength to strength and has made a positive footprint in their industry. They are a Software Product House working within the HOSPITALITY Industry!
The primary focus of this role is providing remote support for our client's software suite installed at customer sites. On-site training will be provided on their software suite.
Given the nature of the role, you will be responsible for answering and logging inbound Client calls in a ticketing system, and in doing so providing a high level of service in resolving any Client queries or issues. Unresolved Client queries, software suggestions, as well as identified (or suspected) software defects will need to be escalated to 2nd or 3rd level support resources, as appropriate.
The candidate also needs to have demonstrated skills and understanding of technical networking concepts and Microsoft Operating/Server Systems.
If you have had a background in hospitality (IT or Non-IT) and/or POS (Point-of-Sale) systems experience, that is a bonus.
The following skills and experience are required to be considered for this position:
GRAB this opportunity while it last!
PLEASE NOTE: As part of the application process, we request you to please ensure you have attached your resume as well as your cover letter outlining your suitability for this position.
So if the above sounds like what you are looking for, then don’t hold back, contact us now, APPLY, and find out more…
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