This is no ordinary role! We are looking for switched-on candidates, ability to learn and take the initiative to quickly get up to speed, and make a direct impact to the business!
Here is a fantastic position available for a 3rd Level Support Engineer, who enjoys problem solving, challenging work, and wants to take the opportunity to become the main point of contact and therefore, the Subject Matter Expert (SME).
Joining the Global Support Team, this position reports to the Global Support Manager and has day to day focus for supporting customer queries and issues.
The function of the Level 3 Support Engineer is to act as the lead customer resolutions engineer and take ownership of all assigned tickets.
Initially you will receive training on the products from the QA and the Product Development teams. You will then be required to Isolate and troubleshoot product and technology problems for escalated issues, determining their root cause and recommending actions.
The role requires you to ensure client expectations are properly managed and that technical issues are resolved to the customer's satisfaction in a timely manner.
The following skills and experience is required to be considered for this position:
The client aims to move quickly for the right candidate!
So if the above sounds like what you are looking for, if you are looking for that opportunity to become the main point of contact and therefore, the Subject Matter Expert (SME), then don’t hold back, contact us now, APPLY by sending through your resume and cover letter, and find out more…
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