Are you a technology enthusiast who thrives on providing outstanding customer service? Does your
experience include Cloud Support – Office 365? Join this private organisation experiencing strong growth.
IT Support Professionals – send in your resume as opportunities like these don’t knock on doors daily! If you are looking to work within the cloud space and get trained up with the latest cloud technologies, this is the place for you!
Our client is a small Managed Cloud Services Provider, and as the company continues to grow and pick up new clienteles, a need has arisen for an IT Support Engineer to help assist with the work load!
We are targeting candidates with +3 years’ experience within IT and helpdesk, of which at least 1 to 2 years’ experience with mix of skills with Level 1 and Level 2 Helpdesk support, with proven demonstrated knowledge and experience with Windows Server, Active Directory and Exchange environments.
The role also involves you having thorough knowledge of Microsoft Office 365 suite including Productivity Applications (Word/Excel etc), SharePoint Online, Exchange Online & Azure Active Directory.
If you have experience with various other cloud technologies including Microsoft Azure, Microsoft EMS/Intune and AWS, this will be highly regarded. If not don’t worry, because if you have the willingness to learn, then our client is also willing to get you trained up with these technologies!!!
You also need to have demonstrated skills and understanding of Technical Networking concepts and Microsoft Operating/Server Systems, as well as a passion for providing outstanding customer service – above and beyond just closing the ticket!!
Though you will be primarily responsible for answering and logging inbound Client calls, and providing a high level of service in resolving any Client queries or issues (mix of Level 1 and Level 2), the role will comprise of 70% Helpdesk related Support, 20% Project Work & 10% Adhoc duties.
Hence having strong verbal communication skills is a must! Salary package is negotiable dependent on your skills and experience.
To Summarize - the following skills and experience are required to be considered for this position:
Desirable Skills & Qualifications:
The client aims to move quickly for the right candidate! So if the above sounds like what you are looking for, then don’t hold back, contact us now, APPLY, and find out more…
Utsav Patel and Praneil Raniga
Recruit and Deliver Pty Ltd
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