Are you a technology enthusiast who thrives on providing outstanding customer service? Does your experience include Application Support? Join this private organisation experiencing strong growth.
IT Support Professionals – send in your resume, because our client is on a recruiting spree! They're growing, are well known in their industry, and have won more tenders/contract deals since the last time we recruited for them, which was ONLY 1 MONTH AGO!
A primary focus of this role is providing remote support for our client's software suite installed at customer sites. Hence your experience in software/application support and/or supporting In-House (Custom Build) Bespoke Software experience would be highly regarded.
On-site training will be provided on their software suite.
The candidate also needs to have demonstrated skills and understanding of Technical Networking concepts and Microsoft Operating/Server Systems, as well as a passion for providing outstanding customer service – above and beyond just closing the ticket!!
You will be primarily responsible for answering and logging inbound Client calls, and providing a high level of service in resolving any Client queries or issues. Hence having strong verbal communication skills is a must!
You will also be involved with escalating Client queries, software suggestions as well as identified (or suspected) software defects to 2nd or 3rd level support resources, as appropriate.
Salary package is negotiable dependent on your skills and experience.
If you have had a background in hospitality (IT or Non-IT) and/or POS (Point-of-Sale) systems experience, that is a bonus.
The following skills and experience are required to be considered for this position:
The client aims to move quickly for the right candidate! So if the above sounds like what you are looking for, then don’t hold back, contact us now, APPLY, and find out more…
Utsav Patel and Praneil Raniga
Recruit and Deliver Pty Ltd
Previously Recruited Positions