DO YOU FEEL STUCK in your current job? There’s challenges out there that’s perfect for you!!!
We are searching for smart switched-on Helpdesk/Desktop IT Support Professionals to join one of our private clients that’s growing, and are well known in their industry.
If you are a Technology Enthusiast who thrives on providing outstanding customer service, have demonstrated experienced with supporting In-House (Custom Build) Software Products/Applications, and you’re searching for interesting/challenging work…then THIS COULD BE what you are looking for!
A primary focus of this role is providing remote support for our client's software suite installed at customer sites. Hence your previous experience in supporting In-House (Custom Build) Bespoke Software experience would be highly regarded.
On-site training will be provided on their software suite.
The candidate also needs to have demonstrated skills and understanding of technical networking concepts and Microsoft Operating/Server Systems.
You will be primarily responsible for answering and logging inbound Client calls, and providing a high level of service in resolving any Client queries or issues. Hence having strong verbal communication skills is a must!
You will also be involved with escalating Client queries, software suggestions as well as identified (or suspected) software defects to 2nd or 3rd level support resources, as appropriate.
If you have had a background in hospitality (IT or Non-IT) and/or POS (Point-of-Sale) systems experience, that is a bonus.
The following skills and experience are required to be considered for this position:
GRAB this opportunity while it last!
PLEASE NOTE: As part of the application process, we request you to please ensure you have attached your resume as well as your cover letter outlining your suitability for this position.
So if the above sounds like what you are looking for, then don’t hold back, contact us now, APPLY, and find out more…
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